Severn Valley Training and Medical

For all your medical cover, first aid, health and social care training needs

Training terms and conditions


Course bookings

Bookings may be made by email, via the pro courses website, letter or telephone (telephone bookings need to be confirmed in writing upon request). 

Payment terms

Our usual payment terms are as follows; payment is either taken at time of booking or by invoice. If payment by invoice has been agreed, the payment needs to be made 30 days from the invoice issue date or before to the course start date, whichever is sooner. 

Re-qualification courses

Please note to be eligible to attend an HSE two-day Re-qualification course, students must present a valid First aid at work certificate.

Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer your course to another date, cancellation must be made in writing and received by the due date. The following charges will apply: 

  • More than four weeks before the course start date there will be no charge.
  • Two to four weeks before the course start date 25% of the course fee will be owed.
  • Less than two weeks before the course start date 50% of the course fee will be owed.

Non-attendance

If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

If you arrive late for a course or miss any sessions, and we feel you will gain insufficient knowledge or skill in the remaining contact time we reserve the right to refuse entry to the course this is to conform with Health and Safety Executive (HSE) requirements for course contact time, attendance at all sessions is mandatory.


On occasions unforeseen circumstances may mean we need to cancel a course. Should this happen you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.